This article covers:
What is an MX Record?
Mail Exchanger (MX) Records are a type of Advanced DNS record that are necessary for delivering email to your email address. Unlike Address (A) Records, MX Records point to a server, not an IP address.
If your domain has more than one MX record, the mailer has to determine which record to use first. When you create an MX record, most DNS hosting providers require you to set the priority number. The lower the number means a higher priority, and sets the order in which the records are used.
This is the name of the record. Your domain name will automatically be appended to the end. If you enter "@" it will simply be replaced with the root domain (such as, rebelexample.com).
Value (Goes To)
This is the server name to which the MX record will point.
TTL (Time To Live)
The TTL sets the amount of time in seconds for the record to stay cached before retrieving it again. The default TTL is 3600, which is approximately one hour. Lowering the TTL of a new record will not decrease the amount of time it takes for the record to update.
How do I edit/add my MX Records?
|Note: Any changes that you make to your Advanced DNS settings can interrupt your service. If you are not an advanced user, we strongly recommend that you not change these settings without consulting our support department.|
Login to your Rebel account and click Domain Manager.
Click directly on your domain name to access the domain editing page.
On the domain editing page, select the DNS tab. Scroll down to Manage Advanced DNS Records and click on New Advanced DNS Manager.
|Note: If the Nameserver Information section shows your domain as set to Use Third Party Hosting, the Advanced DNS will only be accessible with your hosting provider. Advanced DNS records live on nameservers. You will only be able to access the Advanced DNS from within your Rebel account if the name server information for your domain is currently set to Park with Rebel, Forward Domain, or Host with Rebel.|
To add an MX record, click the button to Add New Record and set the Record Type as MX. Fill in the Alias and Points To fields as instructed by your hosting service provider. You can leave the TTL as it is. Click the green button to Save.
To edit an existing MX record, click the Edit button update the Host and/or Points To field, as instructed by your hosting service provider. You can leave the TTL as it is. Make sure that under Host field you have your root domain (such as, rebelexample.com). Click the green button to Save.
|Note: When editing the Advanced DNS for a domain that is already set to Park with Rebel, Forward Domain, or Host with Rebel, the propagation time will be approximately 1-2 hours. If you are switching the Nameserver Information from Use Third Party Hosting to our nameservers, the propagation time can be up to 24-48 hours.|
My email stopped working!
If your CNAME record alias is a root domain (such as rebelexample.com, rather than www.rebelexample.com or shop.rebelexample.com) it will block your Mail Exchanger (MX) record, and any other root domain records. Your CNAME records should not be a root domain.