For security reasons, we are only able to provide the login information by email to an address currently listed in our records for the account owner. To change your primary email address on file, follow the steps below.
I have access to my account and can log in to change my email address:
Login to your account and select Account Settings.
Click on Edit Primary Address.
Update your primary and/or alternate email address as needed.
Click Save Changes at the bottom of the page.
I no longer have access to the primary email listed on my account. How do I change it?
If you no longer have access to your email address, or if an invalid email address was provided when creating your account, you can submit our Change of Contact form to update the email address on file for your account.
Please complete the form, scan and email it to email@example.com or you can send it by fax. The fax number is +1 613 706 1248. If you don't have access to a scanner (who has a scanner anymore?) you can take a photo of the form with your phone and email it to us.
Please ensure that you complete all the necessary steps listed on the change of email address form and we will process your request within two business days.
|Note: If you urgently need to renew your domain name but do not have access to the account or time to update the contact before your domain expires, please use our Quick Renew page to renew your domain without having to login.|