Forgot your password? Lia Updated March 26, 2017 18:26 Follow If you've forgotten your account login credentials, you can use the Forgot Password link on the Login page to have your login user name, along with a password reset link, sent to the primary email address on file for your account. Step 1.Click on Login at the top right hand side of our main page. Step 2.Click on the Forgot Password? link, enter your email address (or user name if you know it) and click Continue. A password reset link will be emailed to the primary email address on file for the account. Your password recovery link is good for approximately 24 hours. If you have multiple accounts associated with the same email address, you can search your account by user name, or contact our 24-hour customer service line to have a password reset sent to the alternate email address on file. If you are unable to access the email address(es) and need to change the email address for the account, please complete our Change of Contact email address form. Related articles How do I update my credit card information? How do I change my email password? Comments 0 comments Please sign in to leave a comment.