If you’re noticing email messages going to spam, there are generally two possible situations that you are referring to. Either emails you receive are being placed in your spam folder, or emails you send are ending up in other people’s spam folders. The cause and solution can be different depending on the situation you are experiencing.
1. Emails you receive are going to your spam folder
If legitimate emails are being placed in your spam folder, it usually means the spam filter believes the messages may be suspicious. This can happen if the sender’s domain lacks proper email authentication, if the message contains content commonly flagged as spam, or if your spam filter sensitivity is set too high.
To help prevent this, you can add trusted senders to your whitelist or safe senders list in your email settings and review your spam filter sensitivity.
2. Emails you send are going to other people’s spam folders
If the emails you send are ending up in other recipients’ spam folders, the issue is often related to email authentication or sender reputation. Missing or incorrect DNS records, such as SPF, DKIM, or DMARC can cause receiving mail servers to treat your messages as suspicious.
Other factors that may cause this include:
Sending large numbers of emails at once
Using spam-like wording
Sending from a domain that has not built a sending reputation yet
Ensuring your DNS email records are properly configured and sending emails normally through your hosting mail server can help improve delivery.
If you continue to experience issues with emails going to spam, our support team can help review your email configuration and DNS records to ensure everything is set up correctly. Please feel free to contact our support team at service@rebel.com anytime, or you are able to speak to a live agent through chat or call 1-866-642-1232
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