Have you set up your email in Outlook or Mac Mail only to see an empty inbox? There's a quick solution to this.

First, lets double check that there is in fact email on the server by logging into your Webmail.

• If you are using one of our Classic Hosting packages or our Professional Email, you can log into your webmail at https://webmail.rebel.com
• If you use one of our Plesk packages (Personal/Startup/Business Web Hosting, Managed WordPress, VPS) you can access your webmail by going to webmail.yourdomain.com (replacing yourdomain.com with your domain name)

Once you have confirmed there is email waiting for you on the server, proceed to the solution to fix your problem. 

Solution:

• Outlook 2016 & Office 365
• Outlook 2011 & 2013
• Mac Mail

Outlook 2016 & Office 365

Step 1

In Outlook, click File

Step 2

Click the Account Settings drop-down, then click Account Settings.

Step 3

Double click the account you would like to edit. Then click Change.

Step 4

In the middle of this popup box, find the Root folder path section, and enter "inbox" and then click next.

Step 5

Click Done and then close Account Settings. You should now see mail populating your inbox.

Outlook 2011 & 2013

Step 1

In Outlook, click File.

Step 2

Click the Account Settings drop-down, then click Account Settings.

Step 3

Double click the account you would like to edit.

Step 4

Click More Settings.

Step 5

Under the Advanced tab, find the Root folder path section, and enter "inbox"

Step 6

Click OK.

You should now see mail populating your inbox.

Mac Mail

Step 1

In Mac Mail click the Mail menu, then Preferences.

Step 2

Click Accounts

Step 3

Click the Server Settings tab

Step 4

Click Advanced IMAP Settings

Step 5

In the IMAP Path Prefix field, enter "inbox"

Step 6

Click OK, then Save.

You should now see mail populating your inbox.