Why Is My Email Package or Email Address Missing From My Account?

If an email package or email address that was previously in your account is no longer showing, there are several possible reasons.

If the Entire Email Package Is Missing

Check whether:

• There is an outstanding balance associated with the service.
• The email package was previously cancelled.
• You are logged in to the correct account where the email service was purchased.

If a service remains unpaid, it may eventually be removed from the account according to the applicable service lifecycle.

If One Email Address Is Missing

If the email package is still available but a specific email address is missing, check whether that mailbox or user was previously deleted from the email package.

Still Can't Find Your Email Service?

If your account is up to date, you have not cancelled the email package, and you have not deleted the missing mailbox or user, please contact our Support team for assistance.