Have you set up your email in Outlook or Mac Mail only to see an empty inbox? There's a quick solution to this.

First, lets double check that there is, in fact, an email on the server by logging into your Webmail.

• If you are using Cloud email you can access your webmail by going to mail.rebel.com
• If you use one of our Plesk packages (Personal/Startup/Business Web Hosting, or Managed WordPress) you can access your webmail by going to webmail.yourdomain.com (replacing yourdomain.com with your domain name)
• If you are using one of our Classic Hosting packages or our Professional Email, you can log into your webmail at https://webmail.rebel.com

Once you have confirmed there is an email waiting for you on the server, proceed to the solution to fix your problem. 

Solution:

• Outlook 2016 & Office 365
• Outlook 2011 & 2013
• Mac Mail

Outlook 2016 & Office 365

Step 1

In Outlook, click File

Step 2

Click the Account Settings drop-down, then click Account Settings.

Step 3

Double click the account you would like to edit. Then click Change.

Step 4

In the middle of this popup box, find the Root folder path section, and enter "inbox" and then click next.

Step 5

Click Done and then close Account Settings. You should now see mail populating your inbox.

Outlook 2011 & 2013

Step 1

In Outlook, click File.

Step 2

Click the Account Settings drop-down, then click Account Settings.

Step 3

Double click the account you would like to edit.

Step 4

Click More Settings.

Step 5

Under the Advanced tab, find the Root folder path section, and enter "inbox"

Step 6

Click OK.

You should now see mail populating your inbox.

Mac Mail

Step 1

In Mac Mail click the Mail menu, then Preferences.

Step 2

Click Accounts

Step 3

Click the Server Settings tab

Step 4

Click Advanced IMAP Settings

Step 5

In the IMAP Path Prefix field, enter "inbox"

Step 6

Click OK, then Save.

You should now see mail populating your inbox.