There may be situations when the email you send is returned to you and marked as spam.This happens because Rebel automatically scans all outgoing email to help prevent spam and protect our network. While this feature can’t be disabled, you can mark a returned message as a false positive to allow it to be successfully delivered through the Rebel mail server.

The steps below explain how to review the details in the bounced email and mark it as a false-positive spam message so it can be sent successfully.

Error Codes

A bounced message that is flagged as spam is sent to you, which contains further information on how to handle a suspected spam message. Use the following steps to open the MailChannels dashboard to mark it as a false positive:

Step 1. 

Log in to your email application and view your messages.

A bounced message that MailChannels suspects is spam appears as follows:

This is the mail system at host relay.mailchannels.net.

I'm sorry to have to inform you that your message could 
not be delivered to one or more recipients. It's attached 
below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can 
delete your own text from the attached returned message.

The mail system

<recipient@example.com>: host mx.example.com [n.n.n.n]
said:

535 5.7.0 This message has been blocked for containing SPAM-like
characteristics. (in reply to end of DATA command)
      

Step 2. 

Click the link in the email to open the MailChannels dashboard. The above example shows the https://console.mailchannels.net/insights/bounce link, but the one you see may be different.

An email status box opens in MailChannels:

Step 3.

Click the "Not Spam" button to mark the message as a false-positive email.

Step 4. 

Click the "Confirm" button when the pop-up box appears, which confirms that the message wasn't spam and you're reporting it as a false positive.

After you confirm it, the following success message appears: