There may be situations when email you send is returned back to you and marked as spam.

This is because Rebel scans all outbound email for potential spam—and since it is not possible to disable this feature, you can instead mark the returned email as a "false positive" in order for it to successfully send from the Rebel mail server.

The following instructions describe how to find information in the bounced email in order to mark it as a false-positive spam message.

Error Codes

A bounced message that is flagged as spam is sent to you, which contains further information on how to handle a suspected spam message. Use the following steps to open the MailChannels dashboard in order to mark it as a false positive:

1. Log into your email application and view your messages.

   A bounced message that MailChannels suspects is spam appears as follows:

   This is the mail system at host relay.mailchannels.net.
   
   I'm sorry to have to inform you that your message could 
   not be delivered to one or more recipients. It's attached 
   below.
   
   For further assistance, please send mail to postmaster.
   
   If you do so, please include this problem report. You can 
   delete your own text from the attached returned message.
   
   The mail system
   
   <recipient@example.com>: host mx.example.com [n.n.n.n]
   said:
   
   535 5.7.0 This message has been blocked for containing SPAM-like
   characteristics. (in reply to end of DATA command)
         

2. Click the link in the email to open the MailChannels dashboard. The above example shows the https://console.mailchannels.net/insights/bounce link, but the one you see may be different.

   An email status box opens in MailChannels:

   

3. Click the Not Spam button to mark the message as a false-positive email.

   

4. Click the Confirm button when the pop-up box appears, which confirms that the message wasn't spam and you're reporting it as a false positive.

   After you confirm it, the following success message appears: