This is normal — it’s a security measure to ensure that no unauthorized changes are made to your domain’s ownership information. Changing a domain’s registrant triggers an approval process that requires confirmation from both the old (losing) and new (gaining) registrant before the change goes through.

How the process works

When you request to change the registrant contact on your domain, an approval email is automatically sent to two addresses:

1. The old registrant email (the one currently on file)

2. The new registrant email (the one you’re changing it to)

Both the old and new contacts need to approve the change by clicking the link in their respective emails. Only after both approvals are completed will the registrant contact update be processed.

This two-step confirmation is a standard security measure that helps prevent fraudulent transfers or accidental changes to your domain’s ownership.

What if you don’t have access to the old email?

If the old registrant email is deactivated or no longer accessible, don’t worry, there’s still a way to complete the change. In this case, we can bypass the approval email by verifying your identity.

Here’s what happens:

• We’ll send a verification link to confirm that the same owner is making the request.

• Once the verification is successfully completed, we’ll manually approve and process the registrant change without requiring access to the old email.