If you are using Plesk email through your hosting, your email-related DNS records can be found within the Advanced DNS settings of your Plesk interface. These records control how email is delivered and authenticated for your domain. If your email is not working or you need to re-add the proper records after a DNS change, you can review or recreate them within this section.

How to get to your advanced DNS:

Step 1.

Log in to your Rebel account, then select "Products" in the top-left corner. In the top toolbar, you will see "Hosting”. Please select this. 

Step 2. 

Select the button showing "Control Panel" for the wanted package; this will open the Plesk interface.

Step 3.

Below your domain name, you will see the option "Hosting & DNS", click this and then open "DNS".

Step 4.

Note: If only NS records are shown, click the "Enable" button in order to enable local DNS service for a domain.

To edit an existing record:

1. Click directly on the host name 
2. Update the required information
3. Once all necessary fields are completed, select "Apply" and "OK". 

To add a new record:

1. Click "Add Record" in the top left side 

     2. Select the needed Record type (A, MX, TXT, etc) and fill in the required information.

     3. Once all necessary fields are completed, select "Apply" and "OK" 

Step 4.

Please make sure you click on "Update" to finalize the changes. 

Records you are able to add if needed: 

Below are the common records required for Plesk-hosted email.

1. MX Record

The MX (Mail Exchange) record tells the internet where emails for your domain should be delivered.

• Record Type: MX

• Domain/Host: leave it blank or add an @ sign 

• Points to: mail.yourdomain.com

• Priority: 10

Replace yourdomain.com with your actual domain name.

2. Mail A Record

You will also need an A record that connects the mail hostname to your server.

• Record Type: A

• Host: mail

• Points to: Your hosting server’s IP address

The IP address will depend on which server your hosting account is on. If you are unsure what IP address to use, please contact customer support, and we can confirm it for you.

3. SPF Record

An SPF record helps verify that your server is allowed to send email for your domain and helps reduce spam issues.

• Record Type: TXT

• Host: leave it blank or add an @ sign 

• Value:

v=spf1 a mx include:relay.mailchannels.net ?all

Optional: DMARC Record

If you would like additional email authentication, you can also add a DMARC record.

• Record Type: TXT

• Host: _dmarc

• Value:

v=DMARC1; p=quarantine; adkim=r; aspf=s