Overview

If you recently purchased a new hosting package and requested our team to assist with migrating your website, your hosting control panel may appear greyed out, inactive, or not connected.

This is normal behavior during an active migration.

What You Need to Know

1. Do NOT manually connect or point your domain

If your migration is in progress, please do not attempt to manually link or connect your domain to the new hosting package.

Our migration specialists handle domain binding, temporary access setup, and content transfers as part of the migration process. Manually linking the domain beforehand can cause configuration conflicts, extended downtime, or errors during the file transfer.

2. When will the control panel become active?

Your control panel will become fully accessible once our team completes the migration process and binds your primary domain to the new hosting package.

What Should You Do Next?

• Check your migration ticket: Review your email for updates from our migration team regarding your site transfer.

• Wait for completion confirmation: Once the migration is finished, you will receive a confirmation email with instructions on how to review your migrated site and access your control panel.

When to Contact Support

You should reach out to our Live Support team if:

• Your migration is complete: If your migration has been completed and the control panel is still greyed out, please contact our live support. This issue cannot be resolved through self-service and will need a specialist/live agent to investigate further.