Why Isn't My Domain Resolving?

If your domain is not resolving, appears unreachable, or you believe your DNS may be down, the steps below can help identify the most common causes.

Check the Rebel Status Page

Before making any changes, check the Rebel Status page to see if there are any ongoing service incidents affecting DNS or domain services.

If an incident has been reported, continue to monitor the status page for updates until the issue has been resolved.

Status Page: https://status.rebel.com/

Check DNS Propagation

Use a DNS propagation checker, such as DNSChecker.org, to verify whether your DNS records are resolving from multiple locations around the world.

This can help determine whether your DNS changes are still propagating or if the issue may be isolated to a specific region or internet service provider.

Check for Recent DNS Changes

If you recently updated your DNS records or changed your nameservers, allow time for the changes to propagate across the internet. DNS propagation can take up to 24–48 hours.

If you manage your DNS through Rebel DNS, log in to your account and review your DNS records to confirm they are configured correctly.

Learn more:

• How to Access Advanced Rebel DNS

If you manage your DNS through Plesk Hosting, review your DNS records in Plesk to confirm they are configured correctly.

Learn more:

• How to Manage DNS Records in Plesk

If you manage your DNS through a third-party DNS provider, review your DNS records with your provider to ensure they are configured correctly. If you need assistance, please contact your DNS provider for support.

Check Your Domain Status

Log in to your Rebel account and verify that your domain is active and has not expired.

1. Log in to your Rebel account.
2. Select Products.
3. Select Domains.
4. Confirm that your domain is active.

If your domain has expired, renew it before continuing.

Verify Your Nameservers

If your domain uses third-party nameservers, confirm that they are configured correctly and that your DNS records are being managed by the appropriate provider.

Need Help?

If your domain is still not resolving after completing the steps above, please contact our Support team for further assistance.