Overview

If your WordPress website is experiencing critical errors, broken layout issues, or data loss, restoring your site from a recent backup can quickly bring it back online.

Because WordPress sites contain interdependent MySQL databases and file systems, restoring a site directly through Plesk requires verifying backup integrity and ensuring database connections remain properly configured. To prevent permanent data loss or overwriting current site files incorrectly, restorations must be performed with the assistance of a Live Agent.

How to Request a Site Restore

1. Prepare Your Details: Before reaching out, have the following information ready:

   • The Domain Name of the WordPress site that needs to be restored.

   • The Approximate Date/Time you would like the site restored back to (e.g., "Yesterday morning before the plugin update").

   • A brief description of what caused the issue (e.g., failed plugin update, broken theme, missing files).

2. Connect with Support: Reach out directly to a Live Agent via live chat or phone call.

3. Restoration Process: Our specialist will locate the appropriate restore point, back up your current state as a safeguard, and execute the full site restore for you.