Overview
Rebel provides fully managed web hosting infrastructure support. Our technical team maintains the hosting server environment, network availability, operating system, web server software, database engines, and server-side security platforms.
Rebel does not build, design, code, or edit customer websites. Understanding where server infrastructure support ends and website application management begins ensures your service requests are routed efficiently.
Support Scope:
| Service / Request Type | Covered by Rebel Support | Platform / Location |
| Server Uptime & Network Performance | Yes | Rebel Server Infrastructure |
| PHP Version Configuration & Directive Adjustments | Yes | Plesk Hosting Control Panel |
| Database Connectivity & FTP Account Management | Yes | Plesk Hosting Control Panel |
| Server Security Scanning & Automated Backups | Yes | Imunify360 & Plesk Backup Manager |
| WordPress Core Updates & Integrity Checks | Yes | WP Toolkit (Plesk) |
| Website Building, Theme Design, & Page Layouts | No (Client / Developer) | WordPress Dashboard (/wp-admin) |
| Content Updates, Text, & Media Files | No (Client / Developer) | WordPress Dashboard (/wp-admin) |
| Plugin Configuration & Custom Code Debugging | No (Client / Developer) | Application Source Code |
| E-Commerce Products, Pricing, & Gateways | No (Client / Developer) | WooCommerce / Store Plugins |
Infrastructure Services Handled by Rebel
Rebel Support manages all aspects of the Plesk Hosting Control Panel and server-level execution environment:
- PHP Execution Environment: Updating active PHP runtime versions (e.g., PHP 8.1, 8.2, 8.3) and adjusting server resource limits (
memory_limit,upload_max_filesize,max_execution_time).
- Server Logs & Diagnostics: Reviewing web server access logs, error logs, and database connection logs to identify operational errors or resource exhaustion.
- Backup & Restoration Services: Managing automated backup tasks and performing full or partial file/database restorations from available snapshots upon request.
- Server-Level Security: Operating Imunify360 automated malware detection, issuing SSL/TLS certificates, and enforcing firewall protections.
- WP Toolkit Management: Performing WordPress core file integrity checks, staging environment clones, database copying, and maintenance mode toggles.
Application Services Handled by the Client or Web Developer
Tasks performed within the WordPress Administrative Dashboard (
/wp-admin) or application layer fall under client or developer management:- Site Design & Styling: Building new websites, theme installation, CSS modifications, responsive layout adjustments, and visual page builder configurations (e.g., Elementor, Divi).
- Content Administration: Creating or editing pages, blog posts, menus, media uploads, or restoring page content via WordPress Revisions.
- Plugin Management: Third-party plugin installations, API integrations, contact form configuration, and payment processor setup.
- Custom Software Development: Troubleshooting third-party PHP code, debugging script errors, or modifying custom theme functions.
Frequently Asked Questions (FAQ)
Q: Does Rebel build or design websites for customers?
A: No. Rebel provides web hosting infrastructure and domain registration. We do not offer web design, site building, or custom development services. Website creation and design must be completed by the client or a third-party web developer.
Q: Will Rebel support fix a plugin error or broken theme on my WordPress site?
A: Rebel Support does not edit website code or configure third-party plugins. However, if a plugin causes a critical server error, our team can check your server error logs and assist in disabling the failing plugin using WP Toolkit so you or your developer can access the site and resolve the issue.
Q: What assistance is provided if a website returns a "500 Internal Server Error"?
A: Rebel Support will review the server error logs to identify the cause. If the error stems from insufficient PHP memory limits, we can adjust your directive settings. If the error is triggered by a fatal code error within a specific plugin or theme file, our team can assist in disabling the problematic file via WP Toolkit.
Q: How are deleted page contents or overwritten text recovered?
A: Content deleted within the WordPress editor can be restored using the built-in Revisions tool in your WordPress page editor. If a full page or database table was removed, Rebel Support can perform a database restoration from a prior server snapshot upon request.
Q: How do I submit a server configuration request?
A: You can contact Rebel Support via phone or chat. Please specify the required adjustment—such as increasing PHP memory limits, changing a PHP version, or requesting a backup restoration—and our team will process the request.
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