Why Can't I Save My Updated Nameservers?

If you're unable to save your updated nameservers, or the Save button continues loading without completing the change, there are several things you can check.

Your nameservers may not meet your domain registry's requirements.

For example:

• Your domain may have Client Update Prohibited status.
• Some domain extensions, such as .CA, require each nameserver to use a unique IP address.

If the Save Button Keeps Loading

If the Save button continues loading and no error appears:

1. Check that your internet connection is working normally.
2. Open a private or incognito browser window and try the nameserver change again.
3. If the issue continues, follow the steps below.

What to Do

1. Take a screenshot of the error message or the page where the Save button continues loading.
2. Contact Live Support and include the screenshot.
3. Our Support team can review the domain and determine what is preventing the nameserver change.

Note: Nameserver requirements vary by domain extension, so the exact cause may depend on your domain's registry.