What is an administrative contact?
An administrative contact is the contact on your domain that will receive any transfer authorization codes. It is important to keep it up to date and make sure you have access to it, as it is the only way the transfer authorization codes can be sent.
Note: The following steps are to update your contact. This means that updating the contact will apply the changes to all domains assigned to that contact.
If you only need to update the email address for one domain (and want to keep the existing contact details for the others), we recommend creating a new contact and assigning it to that specific domain instead.
How to the administrative domain contact:
Step 1.
Log in to your Rebel account, then select "Products" in the top-left corner. In the top toolbar, you will see "Domain Contacts”. Please select this.
Step 2.
You will see a list of your contacts. Select the "Actions" button to the right of your current administrative contact for your domain.
Step 3.
A drop-down menu will appear. Select "Edit Contact."
Step 4.
You’ll be directed to your Information page, where the fields listed below are displayed. Select the field you’d like to update and make the necessary changes. To receive the transfer code by email, you will have to change the email address.
Step 5.
Once you have updated the necessary information, please select "Save" at the bottom and re-send the authorization code.
If you are unsure which contact you are using for your administrative contact on your domain, you are able to find this by going to your domain details, selecting contacts in the top left and seeing your domain information there.
I'm still not getting my transfer code. What can I do?
Double-check your spam folder, and confirm the contact details. If everything is correct, and nothing is in your spam box, please contact our support team.
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