Why a Cloud Package Invoice May Show More Email Addresses Than Expected

Overview

When reviewing your renewal notice or billing invoice for a Cloud Email or Cloud Hosting package, you may notice that the billed mailbox count is higher than the active email addresses visible in your dashboard.

Because billing discrepancies related to mailbox tiers, provisioned slots, or legacy configurations involve backend subscription data, an investigation by a Live Support Agent is required to audit and correct the invoice.

How to Resolve This Issue

A Live Support Agent is required to investigate and adjust the billed mailbox count.

Customers cannot modify past or pending invoices directly from the portal, and reducing mailbox seats in the dashboard does not automatically adjust an already generated renewal invoice.

If your Cloud Package invoice reflects more email addresses than you actually have or are aware of, please contact a Live Support Agent to initiate an account investigation.