How to Minimize or Close the Chat Help Window Without Ending Your Session

Overview

When using the live support or AI assistant chat widget on the website or inside your account dashboard, the open chat window may occasionally overlap with page buttons, menus, or domain management options.

You can easily minimize or hide the chat window at any time to view the page underneath—closing the window does not end your active chat session or disconnect you from an agent.

Self-Service Steps to Minimize and Reopen the Chat Window

1. Minimize the Chat Window:

   • Look at the top corner of the open chat window and click the X (Close/Minimize) icon.

   • Clicking the X simply collapses the chat box out of view so you can clearly see and click on any domain options, menus, or buttons underneath. Your chat session remains active in the background.

2. Reopen Your Active Chat:

   • Whenever you are ready to return to the conversation, click the Chat bubble icon in the bottom corner of your screen.

   • Your existing conversation history with the AI assistant or live agent will immediately reappear right where you left off.