If you’re not receiving your 2FA (Two-Factor Authentication) email when trying to log in to your Rebel account, don’t worry, this can usually be resolved quickly by checking a few key things.

Please make sure to:

1. Check your junk or spam folder
   Sometimes, security or verification emails can be mistakenly filtered by your email provider. Look in your junk, spam, or promotions folders for a message from Rebel.

2. Confirm you’re checking the correct email inbox
   Your 2FA code is sent to the email address associated with your Rebel account. Make sure you’re signed in to the correct inbox and that your email address on file is accurate.

3. Whitelist Rebel’s 2FA sender addresses
   To ensure future messages are delivered successfully, add the following email addresses to your safe sender or whitelist list in your email settings:

   • 2fa-noreply@rebel.com 

   • 2fa-noreply@rebel.ca 

After whitelisting, try logging in again to trigger a new 2FA email.

Additional information: 

• Outlook/Office 365: Check the "Other" tab if you have a Focused Inbox enabled. Our 2FA emails can sometimes get sorted there instead of "Focused."
   
• Gmail: Look in the "Promotions" or "Updates" categories.
   
• Corporate Emails: If you are on a company network, their IT Department might be blocking the domain at the firewall level. In these cases, whitelisting (Step 1) is mandatory.