If you’re receiving your two-factor authentication (2FA) code by email or text message but the code is not being accepted, follow the troubleshooting steps below.

Troubleshooting Steps

Use a Private or Incognito Browser Window
Open a private or incognito browsing window and try signing in again. This can help rule out issues caused by cached data, saved sessions, or browser cookies.

Close and Reopen Your Browser or App
Completely close your browser or application, then reopen it before attempting to log in again. Restarting the session can resolve temporary issues.

Request a New Code
Request a new verification code and enter only the latest one received. Older codes will no longer work once a new code has been generated.

Enter the Code Promptly
Verification codes expire quickly. After receiving the code, enter it immediately to avoid expiration.

Clear Browser Cache and Cookies
Stored browser data may interfere with the login or verification process. Clearing your cache and cookies can often resolve this issue.

Try a Different Browser or Device
Switching to another browser or device can help determine whether the problem is related to your current setup.

Temporarily Disable Browser Extensions
Browser extensions such as ad blockers or privacy tools can sometimes interfere with verification forms. Disable extensions temporarily and try again.

Check for Formatting Issues
If you are copying and pasting the code, make sure there are no extra spaces before or after the code.

Check for Delivery Delays
Email and SMS delivery delays can occasionally cause the code to expire before it is entered. If this happens, request a new code and use it immediately.

Check Spam or Junk Folders (Email Only)
Verification emails may sometimes be filtered into spam or junk folders. Check those folders if you do not see the message in your inbox.

Verify Your Contact Information
Confirm that the correct email address or phone number is associated with your account.