Overview

If you need to give a webmaster, developer, assistant or third party full access to your account—including your domain management, and hosting settings—you can share your account login credentials.

Because our account system does not currently support multi-user management or separate sub-user logins, each account relies on a single primary username and password. However, you can allow a third party to log in independently without giving them access to your primary personal inbox for security verification codes.

Looking to share hosting control panel access only? If your webmaster only needs access to your website files, databases, or FTP without seeing your account billing or domain settings, you do not need to share your main account credentials. You can set up direct FTP or database user credentials for them within your hosting management tools.

Step-by-Step: Granting Account Access via Alternate Email

To allow a third party to log in to your account without needing you to forward Two-Factor Authentication (2FA) codes every time:

Step 1: Add the Alternate Email Address

1. Log in to your account dashboard.

2. Navigate to your Account Settings / Profile Details.

3. Locate the Alternate Email Address field.

4. Input your webmaster’s or third party's email address here and save your changes.

Step 2: Share Your Login Credentials

1. Provide your webmaster or third party with your account Username and Password.

2. When they attempt to log in to your account, the system will prompt for a Two-Factor Authentication (2FA) verification code.

3. They can select the option to send the 2FA code to the Alternate Email Address on file. Since they have direct access to that inbox, they can retrieve the code and log in independently.

Account Security & Protection Advice

Giving someone your primary account credentials grants them access to manage all products in your account, including domain registrations and billing.

Protecting Your Domain Names: If you are concerned about sharing master account access, we strongly recommend enabling Ownership Protection on your domain names. Ownership Protection places a security lock on your domains that prevents domain contact changes, DNS transfers, or domain ownership updates—even if someone is logged into your account—unless the lock is explicitly removed by our support team.