How to Recover Your Account Username

Overview

Your account username is required to sign in and manage your domains, hosting subscriptions, and account settings. If you have forgotten or are unsure of your username, it cannot be retrieved automatically via an online self-service lookup form.

For account security, if you want to recover your username, please contact live support. Our Customer Service team will perform an account lookup and identity verification to help you retrieve your login credentials.

What to Do If You Forgotten Your Username

While a self-service tool is available for resetting passwords using your primary email on file, retrieving a forgotten username requires direct assistance from a support specialist.

Can Users Self-Serve This Issue?

No. Account usernames are bound to administrative profile data and cannot be displayed publicly or sent via automated web forms without prior account verification.

When to Contact Live Support

Connect directly with a Live Support Agent via chat or phone