Overview

If you are attempting to complete a purchase and clicking the Order, Pay, Submit or Process button yields no response, reloads the page, or throws a processing error, this is usually caused by local browser caching, script conflicts, or a temporary network sync issue.

Follow the quick troubleshooting steps below to resolve browser-level blocks or get immediate help from our support team.

Step 1: Try an Incognito Window or Different Browser

In most cases, outdated cached session data or aggressive browser extensions (such as ad blockers or strict privacy tools) interfere with payment processing scripts.

• Action: Open a new Incognito or Private Browsing window (or try using a completely different web browser/device) and attempt your purchase again.

• Why this works: Private browsing disables cached files and third-party extensions that may be blocking payment gateway connections.

Step 2: Connect with Live Support

If you have attempted to complete your order using an Incognito window or different browser and the payment button still fails to process, this indicates a backend order or account-level issue that requires technical investigation.

• Action: Connect directly with a Live Agent through via chat or phone call.

• What to tell the specialist:

  • Let the agent know what items are currently in your cart.

  • Confirm that you have already tried completing the transaction in an Incognito window.

  • Mention any specific error codes or behavior observed when clicking the button.

• Specialist Resolution: A live specialist will inspect your cart setup, check for active backend account blocks or payment gateway glitches, and help ensure your order is placed safely.