How do I purchase an SSL certificate?
To purchase an SSL certificate for your domain name please follow these steps:
Login to your Rebel account. Click the Security drop-down menu at the top of the page, and select SSL.
Scroll down, and you will find the SSL certificates available, as well as a brief overview of each package. You can click Compare Plans beneath each certificate for more information about our certificates and to view a comparison chart for all certificates.
Once you have decided which SSL certificate you would like to purchase for your domain name, click Get Started.
On this page you will be able to modify your SSL certificate. You can choose from a Single Domain (Standard) SSL, or a Wildcard (Multiple Sub-Domain) SSL. Be sure to enter the common name as Enter your domain as www.[yourdomain] to secure both your core domain and the www. subdomain. Once you have completed this step click Proceed to Checkout.
You will be taken to your shopping cart where you can verify your order details, check the box next to I agree to the Terms and Conditions, and finally click Process Order to begin the transaction.
You will need to generate your Certificate Signing Request (CSR) with your third-party host, and determine your approval email. If you are unsure of how to generate a CSR in your third-party hosting package, please contact your hosting provider.
How do I activate my SSL?
Once you have acquired the CSR from your hosting provider, please take the following steps:
Return to your Rebel account. Select My Account in the top, right-hand corner of the screen.
From the drop-down menu, select SSL Manager.
In your SSL Manager, you will see "User input required" under the status section of your new SSL, next to a red pencil icon.
Hover over the red pencil, and select the "Complete SSL" option.
Insert the CSR you received from your host, and select "Validate".
Confirm your CSR information is correct. If it is not correct, please confirm the information with your third-party provider first.
If it is correct, select "Next".
Fill in your Contact Details, and select an Approver Email. This is the email address that will receive the validation link for your SSL. Select "Submit Application".
If you do not have any of the preset email addresses listed in that section, please contact our Customer Service team for a TXT record validation. Once your SSL has been validated, it will be active and ready for download.
How do I download and install the certificate?
Once the certificate is active, you will see a black and white arrow icon in your SSL Manager, where the red pencil icon used to be.
Hover over the icon, and select "Certificate".
Open the ZIP file, and you will be able to see several formats for the certificate.
Every hosting company has their own preferred formats, as well as their own installation instructions and practices. Once you have the certificate downloaded, please contact your hosting provider for further instructions.
SSL certificates are installed with the third-party host.
I still need assistance.
If you still need assistance, you can contact our Customer Service team. They are reached through either our Customer Service phone line, at 1 (866) 497-3235 (24 hours a day, 7 days a week), or our online chats (9am-5pm EST, 7 days a week).
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