How an Overpayment on Your Account Is Applied or Refunded

Overview

If you believe you have been overcharged, double-billed, or otherwise overpaid on your account, a Live Support Agent is required to review your billing ledger and process any account credit or refund.

Because billing adjustments, credit allocations, and payment gateway refunds require manual verification of your transaction history, overpayments cannot be reviewed or refunded through self-service.

How to Resolve a Suspected Overpayment

A Live Support Agent is required to audit your account balance and determine how an overpayment can be applied as account credit or refunded back to your original payment method.