If your www subdomain (for example, www.example.com) automatically redirects to your root domain (example.com), the redirect may be caused by your domain forwarding settings, website configuration, or hosting environment.

Use the sections below to help identify the most common causes.

Domain Forwarding

If domain forwarding is enabled, your domain may be configured to redirect visitors to another website or to the root domain.

Review your domain forwarding settings to confirm whether forwarding has been configured for your domain.

Website Configuration

Your website or web server may be configured to redirect the www subdomain to the root domain.

This type of redirect is commonly configured through:

• Apache (.htaccess)
• Nginx
• Plesk
• WordPress
• Other website applications

DNS Configuration

DNS records determine where your domain or subdomain points, but DNS records alone do not perform HTTP redirects.

For example, a www CNAME Record may point the www subdomain to the root domain so both names resolve to the same server. If visitors are automatically redirected from www to the root domain, the redirect is typically performed by your website, web server, or forwarding configuration rather than the DNS record itself.

Third-Party DNS or Hosting

If your domain uses third-party nameservers or external hosting, the redirect may be configured with your DNS or hosting provider instead of within your Rebel account.

Next Steps

Before making any changes, determine where your domain and website are managed.

If your domain uses:

• Domain Forwarding – Review your forwarding configuration.
• Rebel DNS – Review your DNS records.
• Plesk Hosting – Review your website or hosting configuration.
• Third-Party DNS or Hosting – Review your provider's DNS and website configuration.

If you're unsure where your domain or website is managed, please contact our Support team before making any changes.