What an "Account on Hold" Status Means and How to Regain Access

Overview

If you see a notification stating that your account is On Hold when attempting to log in or manage your services, temporary restrictions have been placed on your profile. While your account is in this status, you will not be able to log in, modify domain or hosting settings, or process new transactions.

Account holds are applied for security, verification, or billing compliance reasons and cannot be lifted through self-service. Direct review and assistance from a Live Support Agent is required to resolve the hold and restore your access.

How to Resolve an Account Hold

A Live Support Agent is required to review the hold reason and restore access to your account.

Please contact a Live Support Agent for assistance.