How to Cancel Expiry Protection and Request a Refund

Expiry Protection is an optional security feature designed to safeguard domain registrations against accidental lapses

If you were charged for Expiry Protection and no longer want this service on your account, you can remove it directly through your domain management portal. Once removed from your domain settings, a Live Support Agent can review the charge and issue the applicable refund.

Two-Step Process to Cancel and Request a Refund

Step 1: Remove Expiry Protection from Your Account

Before contacting support, cancel the feature from the domain profile so future recurring charges stop immediately

Step 2: Contact a Live Agent for Your Refund

A Live Support Agent is required to process the refund. Removing the service in your account stops future billing, but does not trigger an automatic reversal of recent charges.

Connect with a Live Agent and let them know:

• You were charged for Expiry Protection.

• You no longer want the feature.

When to Contact Live Support

Direct agent assistance is required to handle the financial side of this cancellation.

Connect with a Live Support Agent if:

• You have removed Expiry Protection using the steps above and need your refund processed.

• The Remove button under Expiry Protection is missing or greyed out.

• The charge was billed as part of a bundled renewal and you need an adjusted invoice or balance correction.