How to Dispute an Unrecognized Charge or Request a Refund

If you see a charge on your bank statement, credit card, or account related to any services we offer, that you do not recognize, did not authorize, or you no longer need, our billing specialists can help investigate the transaction.

Reviewing and issuing refunds for contested or unrecognized billing transactions requires direct account verification through our support team.

What to Check Before Disputing a Charge

Before connecting with support, you can check your order history to identify the service tied to the charge:

1. Log into your account portal.

2. Go to My Account >  Billing history.

3. Match the transaction date and dollar amount to see which product renewed (e.g., automated domain renewals, hosting plans, SSL certificates, or privacy protection).

How to Dispute the Charge

A Live Support Agent is required to handle billing disputes and refund requests.

Refunds cannot be self-processed from your account dashboard because each transaction must be reviewed against product-specific refund eligibility windows and registry policies, please contact a Live Support Agent.