How to Turn Off or Change Two-Factor Authentication (2FA) on a Rebel Account

Overview

For the safety and security of our clients' accounts, Two-Factor Authentication (2FA) is a mandatory standard security feature and cannot be turned off or disabled.

While 2FA cannot be removed from your account, you can self-serve at any time to change your Multi-Factor Authentication (MFA) method between an Authenticator App, SMS Text Message, or Email verification.

Available 2FA / MFA Options

You can choose the verification method that best fits your workflow:

• Authenticator App (Recommended): Uses a time-based code from apps like Google Authenticator or Duo Mobile. This is the most secure option and does not rely on cellular reception or email delivery.

• Phone Number (SMS Text): Sends a verification code via text message to the primary phone number on file.

• Email Address: Sends a verification code to your primary or pre-verified alternate email address on file (available as an option on the login prompt when bypassing SMS).

When to Contact Live Support

• You have lost access to all of your 2FA methods (authenticator app, phone number, and email on file) and need a security reset.

• You are trying to update the phone number or primary email address on an account you cannot currently log into.

• You need assistance verifying ownership for a corporate or business account 2FA reset.