Receiving 2FA or Login Verification Texts Without a Rebel Account

Overview

If you are receiving Two-Factor Authentication (2FA) or login verification SMS text messages from Rebel or Internic and do not own an account, your mobile phone number may have been entered by mistake on another client's profile, or a recycled phone number you recently acquired is still linked to a previous owner's account.

Because removing a phone number from an account you do not own or access requires backend security verification, you cannot resolve this through self-service. Direct assistance from a Live Support Agent is required to locate the number in our system and remove it from the associated profile.

How to Stop Unsolicited 2FA Text Messages

A Live Support Agent is required to look up your phone number and unlink it from the external account.

Please contact a Live Support Agent for assistance.